Privacy Policy
Last updated: January 2025
Our Commitment to Privacy
At Phoenix Monolith, privacy isn't an afterthought — it's foundational to everything we build. This policy explains how we handle information in clear, straightforward terms.
No Cookies. No Tracking.
We do not use cookies, web beacons, or any tracking technologies on this website. We use Cloudflare Analytics, which provides anonymized statistics without cookies or tracking. Your browsing here is not tracked, profiled, or sold.
Information We Collect
Contact Form Submissions
When you submit a contact form, we collect the information you provide (name, email, message content) solely to respond to your inquiry. This information is not used for marketing or shared with third parties.
Portal Users
If you use our Caregiver or Professional portals, additional data may be collected to provide services. That data is covered by separate portal-specific privacy policies and is never shared or sold.
Automated Information
Our servers automatically log basic technical information (IP address, browser type, page accessed) for security and troubleshooting. These logs are retained for 30 days and then deleted.
GDPR Compliance
For users in the European Economic Area, we ensure compliance with the General Data Protection Regulation (GDPR):
- We process data only with your consent or legitimate interest
- You have the right to access, correct, or delete your personal data
- You have the right to data portability
- You have the right to withdraw consent at any time
- You have the right to lodge a complaint with a supervisory authority
CCPA Compliance
For California residents, we comply with the California Consumer Privacy Act (CCPA):
- We do not sell personal information
- We do not share personal information for cross-context behavioral advertising
- You have the right to know what personal information we collect
- You have the right to request deletion of your personal information
- You have the right to opt-out of any future sale (though we don't sell data)
Data Security
We implement industry-standard security measures including encryption at rest and in transit, regular security audits, and access controls. Our infrastructure is hosted in European data centers with strict data sovereignty controls.
Your Rights
Regardless of your location, you have the right to:
- Request a copy of any personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
To exercise these rights, please contact us.
Questions About Privacy?
If you have questions or concerns about our privacy practices, please reach out through our contact page. We take privacy seriously and will respond promptly.
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